REFUND POLICY

GENERAL

Enjoy thousands of live TV channels, Movies & Series on any device, with stunning 4K, FHD, HD, and SD streaming quality.

Whether at home or on the go, your favourite shows and sports events are just a click away.
Plus, enjoy the freedom to cancel anytime with no commitment!

Our refund policy lasts 48 hours after issuing your subscription details. 
If 48 hours have passed since issuing your subscription details, we can’t offer you a full refund or exchange.

We believe in our products 100% and try our best every day to make you happy to put a smile on your face using our service. But we do understand that our IPTV subscription plans can’t work perfectly for everyone all time.

If you are not happy with your purchase or you have an issue that we are unable to solve which make the system unusable, we are more than happy to provide a refund (within 48 hours) .

How to make request for refund?

Please make a note of your transaction order ID and username with subject: “Request for refund” and describe in your e-mail or WhatsApp message the issues you are facing and the reason for this request.

CONDITIONS:

  • Please do understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you.
  • If we are unable to resolve your issue within 48 hours since issuing your subscription details, we will provide a FULL refund.
  • Please contact our live support 24/7 stating your username via any of the WhatsApp numbers provided at any time if you need assistant.
  • Refunds may only be issued within 48 hours after issuing your subscription details. After 48 hours, no refunds can be processed.

When a subscriber is unable to setup their own box/TV/system at their end:

Our support is limited to pre-defined steps for configurations of devices.

  • We will provide our best support to assist with the setup your boxes, devices, apps and system in all cases.

  • The reason is we don’t know about the circumstances with the box, devices and system etc. 

If some channels are freezing, buffering or not working sometimes:

Though all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not often. If these issues arise, our engineers will always work to fix them quickly.

Most of the time, these issues are temporary and caused by below reasons:

  • Customer internet fluctuations.
  • Issue with the box/apps/customer setup in general.
  • Your ISP has issue.
  • Channel is down from server end.
  • Customer change his/her mind and wanted to withdraw/switch between servers.
  • Server update/restart from our end.

NEED HELP?

Contact us at our WhatsApp number(s) with any questions or, refund and returns related issues.

WHATSAPP FOR SUPPORT

+44 7594 531459

POPULAR OPERATING SYSTEMS SUPPORTED

Why Choose Our Service?

COMPATIBILITY

Our panel offers more than 25,000+ live TV channels with Features of Catch Up & EPG (Electronic Program Guide)

MONEY BACK GUARANTEE

If you have a problem after using your IPTV subscription or you don’t like it. We offer a 48h Money Back Guarantee.

VIDEO ON DEMAND

Enjoy more than 25,0000+ TV Channels, Movies, and TV shows! with Features of Catch Up & EPG (Electronic Program Guide) for all European Channels

WHATSAPP FOR SUPPORT

+44 7594 531459

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